Frequently Asked Questions

Questions and answers have been grouped by ADAM role:

General

  • Question 1: The ADAM Welcome screen does not display properly when I open ADAM. There are xes where there should be icons.
  • Question 1: The ADAM Welcome screen does not display properly when I open ADAM. There are xes where there should be icons.
    Answer: You are not using the proper URL to open ADAM. The URL is http://apps.for.gov.bc.ca/adam. This resolves to a slightly different URL (http://apps18.for.gov.bc.ca/adam/welcome.do) when you open ADAM. If you then “Add to Favorites”, the latter URL is saved and is incorrect. To solve this:
    • log on to ADAM using http://apps.for.gov.bc.ca/adam
    • Add to Favorites
    • in Favorites, right-click the link, select Properties, then edit the URL to change the link from http://apps18.for.gov.bc.ca/adam/welcome.do to
      http://apps.for.gov.bc.ca/adam/ and save.

Users

  • Question 1: How can I tell what applications I have access to?
  • Question 1: How can I tell what applications I have access to?
    Answer: Click “My Authorizations” on the left side panel on the ADAM Home screen. All profiles that have been granted to you directly, or by your membership in an IDIR group, will appear on the screen.
  • Question 2: I have been authorized for an application, but when I check in “My Authorizations”, that application’s profile does not appear.
  • Question 2: I have been authorized for an application, but when I check in “My Authorizations”, that application’s profile does not appear.
    Answer: The authorization may not be enabled, or it may have an effective date that has not yet been reached, or an expiry date that has been reached. Check with the Authorization Grantor who created your authorization.

Authorization Grantors

  • Question 1: The organization I’m looking for doesn’t exist in ADAM.
  • Question 1: The organization I’m looking for doesn’t exist in ADAM.
    Answer: Make sure the organization exists in the Client system. If it does, send an email to CSNR.Security@gov.bc.ca asking to have the organization added to ADAM. You need to provide the client number and the company name in your email.
  • Question 2: I have been delegated granting capability for a profile, but when I try to create an authorization the profile is not available to me. When I check “My Delegations”, the profile doesn’t appear.
  • Question 2: I have been delegated granting capability for a profile, but when I try to create an authorization the profile is not available to me. When I check “My Delegations”, the profile doesn’t appear.
    Answer: The delegation may not be enabled, or it may have an effective date that has not yet been reached, or an expiry date that has been reached. Check with the Application Administrator who created your delegation.

Application Administrators

  • Question 1: I was notified that I am an Application Administrator for my application, but I don’t have the “New Authorization” option.
  • Question 1: I was notified that I am an Application Administrator for my application, but I don’t have the “New Authorization” option.
    Answer: You have to delegate granting capability to yourself in order to be able to create authorizations. Go to “New Delegations” and delegate the profile(s) to yourself.
  • Question 2: I was notified that I am an Application Administrator for my application, but when I try to create authorizations some of my application’s profiles aren’t available for me to select.
  • Question 2: I was notified that I am an Application Administrator for my application, but when I try to create authorizations some of my application’s profiles aren’t available for me to select.
    Answer: You may have only delegated some of the profiles. You need to delegate all the profiles to yourself in order to have them all available when creating authorizations.